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SHIPPING & RETURNS

SHIPPING POLICY

JOANNAMALS are made to order within 1-3 days depending on demand, are individually tissue wrapped in a standard large letter brown book mailer envelope, and posted first class.

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JOANNAMALS FUNTIME CLOCKS are made to order within 1-3 days depending on demand, individually bubble wrapped in a brown cardboard box, and posted first class.

SHIPPING POLICY
RETURNS/EXCHANGE POLICY

RETURNS & EXCHANGE POLICY

Being handmade and bespoke, all JOANNAMALS and JOANNAMALS FUNTIME CLOCKS are non-exchangeable, non-returnable and non-refundable unless faulty on receipt.

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Please contact JOANNAMALS immediately if your order is faulty on receipt.

If the faulty item requires a replacement, JOANNAMALS may request the safe return of the defective item to its UK address within 14 days and using its original packaging.

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Please note that you are responsible for its safe return and for all return costs.

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On receipt of the faulty item, JOANNAMALS will send a replacement or arrange a refund within 7 days.

 

Please rest assured, JOANNAMALS wants you to be happy!

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